To our loyal clients and valued newest customers:

We at Dini Wigs hold you in highest regard. We value our relationship with you and the importance you play in our business. We also understand how important it is to capture the essence of your personality in every wig we create, every hairpiece we offer and every product we sell. This contract is intended to provide you with our guarantees and offer the highest level of protections, to honor how much we value you and hope you value us. 

We ask that you read this very carefully before signing.

We request that you kindly ask questions if there is something you do not understand or seems unclear. We hope you realize that by keeping to the terms of this Agreement both you, the Buyer (as defined herein) and Dini Wigs, the Company (as defined herein), have the basis for an ongoing and hopeful relationship. Together, we are the Parties to this Agreement. Together we are the collaborators of your new wig and hopefully decisions to continue our relationship long into the future.

If there is any reason to think that either Party cannot abide by the terms of the following Agreement, we wish you well and are sorry to lose you.

Important Note!

ALL PURCHASES OF HAIR PRODUCTS ARE FINAL SALE!

DINI WIGS HAIR PRODUCTS ARE NON-RETURNABLE AND NON-REFUNDABLE.

IF SOMETHING ARRIVES DAMAGED, IT WILL BE REPAIRED SUBJECT TO THE TERMS AND CONDITIONS SET FORTH HEREIN. ANY ITEM, NOT PICKED UP BY THE BUYER WITHIN ONE (1) YEAR OF THE DATE NOTICE THAT THE ITEM IS READY FOR PICKUP, WILL BE FORFEITED AND WILL BECOME THE PROPERTY OF DINI WIGS. NO REFUND WILL BE OFFERED.

DINI WIGS WILL NOT AGREE TO RETAIN ITEMS FOR PICKUP INDEFINITELY.

Introduction: Buyer agrees to the terms and conditions outlined in this agreement (”Agreement”) with respect to the goods, services and information provided by and through your purchase of any Dini Wigs item. This Agreement constitutes the entire and only agreement between the Company and the Buyer and supersedes any and all prior or contemporaneous agreements representations, warranties and understandings with respect to the goods, services and information provided by the Company.

Buyer agrees to review this Agreement prior to the Initial Consultation and prior to purchasing anything. Purchase of a good or service shall be deemed acceptance of this Agreement and an understanding of the terms set forth herein

  1. INITIAL CONSULTATION FEE: There is a NON-REFUNDABLE $250.00 consultation fee (“Consultation Fee”). It shall be applied to the price of any wig purchased. The Initial Consultation Fee is non-refundable and is consideration for the time spent in discussing any wig purchase.
  2. DEPOSIT: After the Initial Consultation and payment of the Initial Consultation Fee, when purchasing a new wig, there is a Two Thousand Dollar ($2,000) Deposit for any wig. The Deposit is NON-REFUNDABLE.
  3. FINAL PAYMENT: Final Payment shall be made to Dini Wigs at the start of the Production Period, at the time of the new cut or first cut, at which point the wig becomes the property of the Buyer, subject only to abandonment.
  4. TAXES: All wig options are priced without accounting for taxes which are jurisdiction dependent. In New York State the Sales Tax is 8.875%

Payment: Buyer represents and warrants that (i) the credit card information supplied is true, complete and correct and (ii) charges incurred by the Buyer will be honored by the Buyer’s credit card company and (iii) Buyer shall pay any charges incurred by Buyer at the amounts in effect at the time incurred, including all applicable taxes and fees and (iv) Buyer will not cancel any credit cards on file with Dini Wigs during the pendency of this Agreement. Buyer shall be responsible for all charges incurred through the use of credit card authorization to the Company.

Buyer shall not reverse any fees from the credit card; but, in the event of any disagreement, will apply the Notice/Choice of Law/Forum section of this Agreement.

Any such reversal of payment shall be deemed a breach of this Agreement and shall be immediately actionable.

Buyer understands that every Dini Wig is a specialty item made to order, with specifications to size, shape, quality, style and color which is a labor of love and time intensive.  Buyer understands that Dini Wigs uses only the highest quality natural human hair which is subject to the nuances of the medium. While Dini Wigs shall endeavor to make each Dini Wig to the Buyer’s exact and precise specifications, including but not limited to color, style and length, because Dini Wigs uses only natural human hair, there can be slight variations in the color just as there would be if  the hair  were to be Buyer’s own natural hair. The color can oxidize with time, just as human hair and should be understood in that context. The style can change slightly due to weather conditions, changes of season and all variables that affect human hair. As such Dini wigs reserves the right to charge Buyer for any changes to color or length of an ordered item beyond three months post-delivery, subject to the Product Warranty. 

Buyer agrees and understands that Buyer’s absolute love for Buyer’s Dini Wig or other Dini items is of paramount importance to the Company and satisfaction is guaranteed to the extent of and subject to the terms of this Agreement, the Product Warranty and the Return Policy.

It is assumed that certain changes or alterations will need to be made to the wig during the process of creating the final product (“Final Product”). Dini Wigs hereby agrees to make certain changes to a newly purchased wig, made upon request, and included with the cost of the wig, which changes can be made prior to pickup of the Final Product.

  1. A new cut or first cut should be made to any Dini Wig within the first three (3) months of purchasing the wig (“Production Period”). Such new cut is included in the price of the wig.
  2. Once a new cut is made per the Buyer’s request, which shall occur during the Production Period, it is understood that the wig then becomes the property of the customer. Final Payment in accordance with the Payment Policy must be made at the time of the new cut.
  3. It is Buyer’s sole responsibility to review a product prior to pickup or immediately at the time of delivery and to request changes either BEFORE pickup of the Final Product or immediately upon receipt of any item that is delivered BEFORE first use..
  4. A re-cut, which is a cut done after delivery/pickup, with any Dini Stylist should be done within the first three (3) months from the date of delivery or pickup of the Final Product.
  5. Any request to materially alter the wig, which shall include re-color, a change of color, a re-cut or any other procedure, not due to an event or circumstance covered under the Warranty, made after the first three (3) months from the date of delivery or pickup of the Final Product shall be charged at the discretion of Dini Wigs. Dini Wigs reserves the right to charge an additional fee.

Dini Wigs works together to craft the wig to the Buyer’s specifications during the Production Period. Dini Wigs understands, however, that things can happen. Dini Wigs will only extend the Production Period for an additional three (3) months. In other words, once a wig is purchased, a deposit placed and a design chosen, it must be cut within the first three (3) months of purchase, however, Dini Wigs will make an exception of up to three (3) additional months if discussed at the time of purchase. On or immediately after the date that is six (6) months from the date of purchase. Dini Wigs will deem any product not cut an Abandoned Wig. Any Abandoned Wig will automatically be returned to stock and will become the property of Dini Wigs, resulting in the loss of Buyer’s Initial Consultation Fee and Deposit. It is unreasonable to expect Dini Wigs to retain products indefinitely.

At Dini Wigs, our goal is to provide our customers with the highest quality products and customer satisfaction is paramount and our number one priority. All of the items created at Dini Wigs are crafted by hand, inspected multiple times before dispatch to ensure the highest quality and craftsmanship and therefore a pleasant shopping experience.

Our professional Customer Support Team is at your service any time.

Dini Wigs guarantees the workmanship and craftsmanship of each final product for the first nine (9) months post-delivery/pickup or twelve (12) months post deposit payment (whichever is longer) against any wear and tear related to the normal use. In the event of damage, Dini Wigs will repair any item free of charge in accordance with the following Repair Policy:

  1. Any kind of repair that is needed within the first nine (9) months of receipt of the Final Product or other hair item will be free of charge including:
    1. Removal of Wefts
    2. Addition of up to three (3) Wefts. Any request for more than three (3) wefts will be charged to Buyer
    3. Baby Hair Touch-up
    4. Color Modifications, provided however, that these modifications are not material alterations of the color
    5. Net Adjustments
  2. Any work which alters the defining details of the hair items is NOT INCLUDED. Such work includes but is not limited to:
    1. Lengthening
    2. Extending Lace
    3. Any Repair that was not explicitly discussed at the time of the purchase of the item.
    4. Any new color not decided at the time of purchase (“Material Alteration”)

WARRANTY SPECIFICALLY DOES NOT INCLUDE THE FOLLOWING:

  1. Washes and Sets are NOT included in the Warranty but can be ordered and paid for separately.
  2. Servicing of Dini Wigs products by anyone other than Dini Wigs shall VOID THE WARRANTY IN ITS ENTIRETY
  3. Any phys